About Reverto
Every Return Is a Chance to Keep a Customer
Reverto is a Shopify returns, exchanges, and cancellations platform built to make post-purchase experiences easier for merchants and their customers. From self-service returns to automated workflows and exchanges, Reverto helps merchants reduce manual work, recover revenue and create experiences that encourage customers to come back.
- Free plan available
- No credit card needed
- Set up in under 10 minutes
Why We Built Reverto
Returns shouldn't mean more support tickets, manual spreadsheets, and unnecessary refunds. We built Reverto to give merchants a simpler way to manage post-purchase requests while giving customers the flexibility and visibility they expect.
The Beginning of Reverto
Reverto started with one goal: make returns and exchanges simpler for both merchants and customers. We focused on real post-purchase challenges and built workflows around how e-commerce businesses actually operate.
Built Around Merchant Needs
Reverto expanded beyond returns to support exchanges, cancellations, shipping workflows, and flexible merchant requirements while connecting more deeply with existing e-commerce operations.
Powering Seamless Post-Purchase Experiences
Today, Reverto combines flexible automation, self-service workflows, and 40+ carrier integrations to help merchants manage the return journey from customer request through final resolution.
Turn Returns Into Retention
Reverto exists to help merchants turn a return into another opportunity to keep the customer relationship going.
Self-Serve First
Let customers start and track return requests without opening a support ticket.
Automation Over Guesswork
Define your rules once and let Reverto manage eligible requests automatically.
Revenue Recovery
Encourage exchanges and store credit before automatically defaulting every request to a refund.
Meet the Team Behind Reverto
Reverto is built by a team focused on solving the everyday post-purchase challenges faced by modern e-commerce businesses. From product strategy and platform architecture to engineering, quality and merchant success, our team works together to make returns simpler at every stage.
Nitesh Kasma
FounderDriving Reverto's vision and shaping a simpler, smarter, and more efficient returns experience for modern e-commerce businesses.
Ashish Kasma
Co-FounderLeading Reverto's business strategy, innovation, and long-term growth while turning merchant needs into meaningful product opportunities.
Krunal Prajapati
Solution ArchitectDesigning the architecture behind Reverto with a focus on scalability, reliability, integrations, and dependable merchant experiences.
Mitesh Patel
Tech LeadLeading engineering and turning product ideas into reliable, scalable features for merchants and their customers.
Piyush Gajjar
QA & EngineeringMaintaining product quality through thoughtful testing, engineering practices, and continuous improvements across the Reverto platform.
Varun Sharma
Customer Success ManagerWorking directly with merchants to understand their requirements, solve challenges, and help them get more value from Reverto.
Numbers From Merchants Using Reverto
Benefits of Partnering with Reverto
From the first return request to the final resolution, Reverto gives merchants the tools to manage post-purchase operations without adding unnecessary complexity.
Free to Start
No credit card needed. Live in under 10 minutes.
No Developer Required
Every rule and integration lives inside one dashboard.
Recover Revenue
Turn refunds into exchanges, store credit, and repeat orders.
Fewer Support Tickets
A self-serve portal means customers stop emailing you.
Connects to Your Stack
40+ carriers and platforms, live in minutes.
Support on Every Plan
Real help from the Reverto team, not a bot.
Let's Talk About Your Return Experience
Have questions about Reverto or want to improve your returns, exchanges, and cancellations? Our team is here to help you find the right setup for your store.