Return Management New

Return Management That Runs Itself

Fewer refunds. Less back-and-forth.

Say goodbye to your manual spreadsheets, automate your entire post-purchase workflow. Reverto automates your entire Shopify return management process from approvals, exchanges, refunds, to customer communication efficiently, even on the busiest days.

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Free forever
Set up in 5 minutes
Zero manual reviews required

Reverto return orders list showing automatically updated statuses

Returns Automated 94% today

Last Processed #RT-4521 · 0.3s

Still Handling Return Requests Manually?

If your return process depends on someone checking their inbox every minute, it's already broken.

1

Customer Submits

Self-serve

No login, no support email. User opens the portal, picks the item, and submits.

2

Rules Check Instantly

Automated

Return window, condition, product category, and order value rules are evaluated instantly.

3

Auto Approved/Rejected

Instant

Eligible requests are approved instantly. Ineligible gets a rejection message, zero manual check.

4

Label Sent & Purchase Closed

End-to-end

Return shopping label created, real-time shipment tracked, customer notified, dashboard updated.

Start Automating Returns

Reverto customer self-serve return request screen

Frequency Detection

Automatically flag customers who exceed your return frequency threshold within any time period.

SKU-Level Blocking

Block specific products or categories from certain return types without manual gatekeeping.

Pattern Recognition

Detect suspicious timing patterns like immediate post-purchase returns and serial returners.

Before Reverto

After Reverto

How Returns Start Manual emails, calls, or tickets to support.

Self-serve Portal Customers self-serve with just one click.

Inconsistent Approvals Decision-making is subjective for the reviewer.

Rule-based Consistency Every request gets the same fair response.

Full Order Cancellations One item canceled means the entire order is gone.

Line-item Cancellations Cancel one item, keep the rest of the order.

One Policy for Everyone Inconsistent, person-dependent rules apply.

Regional Policy Control Rules defined once, applied automatically.

Customers Chasing Refunds Slow, unclear, with no automated answer.

Automated Notifications Customers always know their return status.

Data & Visibility Chaos across spreadsheets and inboxes.

Unified Dashboard Every request, every status, in one place with real-time insight.

Fashion & Apparel

High size & fit return rates handled by smart eligibility rules and instant decisions.

30% avg return rate

Electronics

Defect claims and DOA products automatically routed with carrier label generation.

12% avg return rate

Beauty & Wellness

Hygiene restrictions enforced at the rule level — no manual intervention needed.

8% avg return rate

Home & Furniture

Freight returns and damage claims automatically routed to the correct workflow.

11% avg return rate

Sports & Outdoors

Seasonal return volume spikes handled at full capacity without adding headcount.

18% avg return rate

Subscription & DTC

Partial returns and product substitutions processed without disrupting order billing.

9% avg return rate

01 How does Reverto automate the return management process?

You decide your rules once for things like return periods, what products qualify, how refunds are given, and any location-based rules. After that, every incoming request is matched to these rules. If it meets the criteria, it's approved and processed on its own, no manual effort needed. If it doesn't qualify, the system sends a rejection to the customer. There's no queue to go through, and no one has to send emails.

02 Can Reverto reduce my return-related support tickets?

Reverto allows customers to handle returns, exchanges, and cancellations on their own while managing approvals, labels, and tracking. This reduces the number of tickets your team gets asking questions like "How do I return this?" or "Where's my refund?"

03 Can customers track return shipments inside Reverto?

Yes. After generating a return label, when the customer sends the item back, Reverto monitors the shipment live. You don't have to visit carrier websites or wait until the package arrives. All of it — outgoing shipment, return tracking, request updates — all appear in one dashboard.

04 Does Reverto integrate with Shopify and popular carriers?

Yes. You can install Reverto straight from the Shopify App Store. It connects with your orders, products, and customers. It also creates return labels using your carrier, making the entire process easy and seamless.

05 Can I customize return rules by product or region?

Yes, you can define various return timeframes, specific products eligible for return, refund options, and guidelines to handle exchanges or cancellations based on regions or customer groups. Reverto applies these settings to each order.

06 Is return management available on the free plan?

Yes. Core return management features, including the self-service portal, rule engine, carrier integrations, and automated notifications are available on Reverto's free plan. Paid plans unlock advanced analytics and higher return request volumes starting at $9.99/month.

Set up in 5 minutes. No developer. No contract.

Reverto connects to your Shopify store instantly. Define your return rules once and let the system handle every request from there.