Reverto Features for Shopify Returns and Exchanges
Manage Shopify returns, exchanges and cancellations from one connected platform. Reverto brings automated approvals, return offers, customer notifications, shipment tracking and carrier integrations together to simplify the entire post-purchase process.
Manage Every Return and Exchange in One Place
Give customers a self-service experience while keeping every request, approval and replacement connected to Shopify. Reverto's return management and exchange management features help you process requests faster, retain more revenue and reduce manual coordination.
- Self-Service Requests – Let customers select products and submit returns or exchanges without contacting support.
- Flexible Product Exchanges – Allow customers to change variants or exchange for another available product.
- Automatic Replacement Orders – Create replacement orders in Shopify after an exchange is approved.
- Refund and Price Difference Handling – Process refunds, store credit and additional exchange payments automatically.
- Unified Dashboard and Analytics – Track returns, exchanges, cancellations, refunds, common request reasons and frequently affected products from one dashboard.
Cancel the Whole Order or Just One Item
Give customers and staff more control with Shopify cancellation management. Stop eligible orders before fulfilment or remove one item from a multi-item order while keeping the rest of the purchase active.
- Full-Order Cancellation – Cancel an eligible order before fulfilment begins.
- Line-Item Cancellation – Remove one product without cancelling the remaining items.
- Fulfilment Status Checks – Confirm that an order is still eligible before approving the cancellation.
- Automatic Refunds – Issue the correct refund as soon as a cancellation is approved.
- Self-Service Cancellation – Allow customers to submit eligible cancellation requests from their account.
Automate Every Request with Your Store Policies
Use return automation to check returns, exchanges and cancellations against your policies automatically. Eligible requests can move forward instantly, while exceptions remain available for manual review.
- Custom Approval Rules – Set conditions using order status, return reason, product type, tags, order value or customer group.
- Automatic Approvals – Approve eligible requests without reviewing each one manually.
- Policy-Based Rejections – Reject ineligible requests and show customers a clear message.
- Manual Exception Review – Route requests that do not match your automation rules to your team for review.
- Flexible Return Windows – Create different eligibility periods for products, categories or collections.
Give Customers a Reason to Keep Their Purchase
Reduce avoidable refunds with personalised return offers. Before an eligible return is completed, Reverto can show the customer a discount, store credit or partial refund in exchange for keeping the product.
- Personalised Keep It Offers – Present an incentive before the customer completes the return.
- Multiple Offer Types – Use discounts, store credit or partial refunds based on your strategy.
- Reason-Based Eligibility – Show offers for change-of-mind returns while excluding damaged or incorrect products.
- Custom Offer Content – Control the title, message, value and conditions of each offer.
- Standard Return Option – Let customers continue with the normal return process if they decline.
Keep Customers Updated at Every Stage
Send automatic Shopify return notifications throughout returns, exchanges, refunds and cancellations. Keep customers informed by email, SMS or WhatsApp without requiring your support team to send updates manually.
- Email, SMS and WhatsApp – Reach customers through the channels they are most likely to check.
- Event-Based Updates – Send notifications when requests are received, approved, inspected, rejected or completed.
- Customisable Messages – Edit the subject line, content and branding for every notification.
- Message Previews – Review each update before it is sent to customers.
- Notification Controls – Choose which events should trigger messages on each channel.
Connect Your Carriers and Track Every Shipment
Connect Reverto with the shipping and carrier integrations your store already uses. Generate return labels, synchronise tracking updates and manage forward and reverse shipments without switching between different systems.
- Carrier Integrations – Connect with providers such as Delhivery, Shiprocket, FedEx, UPS and other supported carriers.
- Automatic Return Labels – Generate and send return shipping labels after approval.
- Forward and Reverse Tracking – Follow deliveries, return pickups and warehouse receipts from one place.
- Real-Time Status Updates – Synchronise carrier events with the Reverto dashboard and customer portal.
- Custom Carrier Support – Connect eligible custom shipping providers through Reverto's integration API.
Ready to simplify your return process?
Install Reverto for free and offer a premium return experience to your customers.