Powerful Features
Everything you need to deliver a premium return experience for your customers
Dashboard with Analytics & Insights
Understand your entire return ecosystem in one powerful dashboard. Reverto gives you real-time data on returns, exchanges, cancellations, and logistics performance so you can reduce operational issues and improve customer experience.
- Request Split Overview – Visual breakdown of return, exchange, and cancel requests over time
- Refunds Split by Payment Source – See how refunds are distributed across card, UPI, COD, wallets, and more
- Warehouse-Level Returns Overview – Know which warehouse receives the most returns to optimize reverse logistics
- Top Return, Exchange, and Cancellation Reasons – Understand why customers return products and identify trends
- Most Common Return Locations – Shows states or regions generating the highest refund or exchange requests
- Average Delivery Time Tracking – Measure fulfillment-to-delivery performance to spot delays
- Top Returned, Exchanged & Canceled Products – Identify high-return SKUs and optimize quality checks
Amazon and eBay Style Customer Account Experience
Give your customers a familiar, modern, self-service return experience. Reverto transforms the default Shopify Customer Account page into a sleek, intuitive portal where customers can manage returns, exchanges, cancellations, and tracking without ever contacting support. It feels like the experience they already trust — clean, fast, and mobile-first.
- Self-Service Return Initiation – Submit return requests instantly without raising a support ticket
- Exchange Requests with Size/Color Selection – Offer a smooth, guided exchange flow similar to top D2C platforms
- Real-Time Forward & Reverse Shipment Tracking – Customers track order delivery and return pickup directly in their account
- Order History with Live Return Status – Every order shows updated statuses like 'Return Requested', 'Pickup Scheduled', 'In Transit', and 'Refund Completed'
- Mobile-Responsive, App-Like Experience – Fully optimized for mobile shoppers, ensuring high engagement and fewer support queries
Return, Exchange & Cancellation Rules
Complete flexibility to control how customers interact with your return process. Create policies that fit your business model, price points, product categories, and risk thresholds.
- Time-Based Windows – Allow returns within 7, 14, 30 days or any custom timeframe
- Category-Level Restrictions – Exclude specific categories such as innerwear, sale items, or consumables
- Price Threshold Rules – Restrict returns/exchanges for high-value or low-value products
- Product Tag Restrictions – Block or allow returns based on Shopify tags (e.g., 'Non-returnable', 'Exchange Only')
- Payment-Method Based Rules – Define refund behavior for COD, prepaid, UPI, wallets, etc.
- Return Attempt Limits – Limit how many times a customer can attempt a return for the same item
- Auto Approval or Manual Review – Choose between full automation or manually approving each request
Built-In Order Tracking (Forward + Reverse)
Amazon-like shipment tracking directly inside the customer account page. Reverto shows real-time shipping updates—from initial dispatch to reverse pickup—without customers needing external tracking links.
- Visual Timeline Tracking – A clear progress bar showing every step of the shipping journey
- Forward Journey Tracking – Tracks movement from your warehouse to the customer
- Reverse Journey Tracking – Tracks pickup, in-transit status, and warehouse receipt during returns
- Automatic Status Updates – Real-time syncing with logistics partners to reduce customer inquiries
Automatic Customer Notifications
Keep customers updated instantly with smart multichannel notifications. Reduce customer anxiety, improve transparency, and cut down support tickets.
- Multi-Channel Communication – Send real-time notifications via Email, SMS, or WhatsApp
- WhatsApp Business Integration – Connect your WhatsApp account for automated return/exchange updates
- SMS Notifications – Use Reverto's default SMS provider or plug in your own via API
- Customizable Templates – Edit and personalize email, SMS, or WhatsApp messages with brand voice
- Automated Triggers – Notifications for return approved, exchange shipped, refund processed, cancellation confirmed, pickup scheduled, item received at warehouse
Logistics & Carrier Integrations (30+ Providers)
Connect your logistics ecosystem effortlessly. Reverto supports major global and Indian carriers so you can manage forward and reverse shipments with full visibility.
- Pre-Built Integrations – Works with FedEx, UPS, USPS, ShipStation, ShipRocket, Delhivery, Fynd, GoShippo, ShipEngine, and many others
- Automatic Return Label Generation – Instantly create and share return labels via your preferred shipping partner
- Tracking Details Sync – Live syncing of pickup, transit, and delivery updates into Reverto's tracking timeline
- Custom Integration API – Connect any external or custom courier service using our developer-ready API
Ready to simplify your return process?
Install Reverto for free and offer a premium return experience to your customers.