Stop Returns and Keep the Sale
Give customers one more reason to keep their purchase before they complete a return. Present a personalized discount, store credit or partial refund and let them accept the offer instead of sending the product back.
Free to install · No credit card required · Available from the Starter plan
Every Return Costs More Than the Refund
A return costs more than the refund itself. It also adds shipping, inspection, restocking, processing and inventory-handling costs. Since some customers return products because of a change of mind or a minor issue, the right offer at the right time can help save the sale and reduce unnecessary costs.
Return Shipping Costs
Refund Processing Costs
Restocking and Inspection Costs
Inventory Handling Costs
Lost Revenue and Profit
One Extra Step Before the Return Goes Through
Customer Starts a Return
The customer selects an order and chooses the item they want to return, just as they normally would.
Reverto Checks the Rules
Reverto checks the order eligibility, return reason, and your configured offer conditions to decide whether an offer should appear.
Customer Sees the Offer
Before continuing with the return, the customer sees a relevant offer, such as a discount, store credit, or partial refund for keeping the item.
Customer Makes the Choice
Accept the offer: The return is cancelled, the customer keeps the item, and the selected benefit is applied automatically. Continue the return: Reverto moves the customer into the standard return flow without adding unnecessary steps.
Give Them a Reason to Keep It
15% OFF
Keep the item and receive 15% off your next purchase.
$10
Keep the item and receive $10 in store credit.
$15
Keep the item and receive a $15 partial refund without sending it back.
Not Every Return Should Receive an Offer
Return Offers work best when the product is still suitable but the customer has changed their mind. Show an offer for return reasons where an incentive could genuinely save the sale, and allow other requests to continue through the normal return process.
Good Fit for an Offer
-
"I changed my mind"
-
"I found something I liked better"
-
"I'm not sure it's right for me"
Better Handled as a Standard Return
-
"The item arrived damaged or faulty"
-
"The wrong item was delivered"
-
"The product does not match the description"
Show the Right Offer to the Right Customer
Return Offers are fully customizable. Create your own title, message, and incentive, then control exactly when each offer appears based on your return rules.
Offer Title
Choose the headline customers see before continuing with their return.
Offer Message
Explain the benefit clearly and give customers a reason to keep the item.
Incentive Type
Offer a percentage discount, fixed-value discount, store credit, or partial refund.
Offer Conditions
Show offers based on the return reason, product, product tag, order value, or customer segment.
Reduce Refunds and Retain More Revenue
Retain More Revenue
Give more customers a reason to keep their purchases instead of completing a refund.
Lower Return Costs
Reduce expenses related to return shipping, inspection, restocking, and refund processing.
Build Customer Loyalty
A relevant, personalized offer can feel helpful and flexible rather than restrictive.
Encourage Repeat Purchases
Discounts and store credit can bring customers back for their next order.
Reduce Operational Work
Fewer completed returns mean less manual processing for your support and operations teams.
A Small Offer Can Save the Sale
Before
A customer purchases a shirt for $80 and starts a return because the colour is not quite what they expected.
Offer Shown
Before the return continues, Reverto displays an offer: "Keep this shirt and receive 20% off your next purchase."
Result
The customer accepts the offer, keeps the shirt, and receives a discount they can use later.
Frequently Asked Questions
Everything you need to know about showing return offers on your store.
01 What is a return offer?
02 How is a return offer different from an exchange?
03 Can I control when a return offer appears?
04 What happens when a customer accepts an offer?
05 What happens when a customer declines the offer?
06 Can I create different offers for different return reasons?
07 Is Return Offer available on Reverto's free plan?
Stop losing sales you already made
Show the right customers a reason to keep it — before the return goes through.