Automate Returns, Exchanges and Cancellations
Set your approval rules once and let Reverto handle the rest. Every request is automatically checked against your policies, so eligible returns, exchanges and cancellations can be approved instantly without manual review or customer delays.
Free to install · No credit card required · Set up in under 10 minutes
Today · 12 requests processed
Matched rule · reason = wrong size · not final-sale · 2.1s
No manual review needed
One Automation Engine for Every Post-Purchase Request
Reverto automates routine decisions across returns, exchanges and cancellations. It checks every request against your store policies and approval conditions while keeping exceptions under your team's control.
Cancellations
Approve Eligible Cancellations Instantly
When a customer submits a cancellation before the order enters processing, Reverto checks the request against your rules and approves it immediately without support intervention.
Order #2087 · Placed 4 min ago
Pending
Auto-Approved
Returns and Exchanges
Start Returns and Exchanges Without Delays
Eligible return and exchange requests are approved as soon as they are submitted, helping customers begin the process without waiting for manual review.
Rule Builder
Create Rules That Match Your Store
Build flexible automation rules using conditions such as order status, order value, product type, product tags, customer groups, and more.
Rule: Auto-approve wrong-size exchanges
Control
Automate Confidently Without Losing Control
Reverto only approves requests that match your configured rules. Requests that require attention are sent to your team for manual review instead of being automatically accepted.
Works with your existing return policies and carrier setup
Set It Up Once. Let Reverto Handle the Rest.
Step 01
Create Your Automation Rules
Choose the conditions that define which cancellation, return and exchange requests can be approved automatically. No coding or technical setup required.
Rule: Auto-approve wrong-size exchanges
What Return Automation Means for Your Store
Less Manual Work
Your team no longer needs to review the same straightforward cancellation, return, and exchange requests every day.
Faster Customer Resolutions
Eligible requests are approved in seconds, helping customers move forward without waiting for support.
Fewer Support Tickets
Only requests that require human judgment reach your team, reducing repetitive conversations and response delays.
Built to Scale
Whether you process few orders or thousands, return automation applies the same approval rules consistently as your business grows.
Frequently Asked Questions
Everything you need to know before automating your returns, exchanges, and cancellations.
01 What is return automation?
02 How does automated return management work?
03 Can returns, exchanges and order cancellations be automated?
04 What conditions can be used in return automation rules?
05 What happens when a return request does not match the automation rules?
06 What are the benefits of automating returns and exchanges?
07 How does Reverto help automate returns?
Stop reviewing requests one by one
Set your rules once. Let automation handle the rest.