How Reverto
From install to automated returns — see exactly what happens at every stage, and what your customers see along the way.
What happens after you install
Five stages, fully automated once you set your rules. Here's what you and your customers see at each one.
Set Your Return, Exchange & Cancellation Rules
Before customers see anything, tell Reverto how your store operates. Define your return window, eligible products, and refund logic once — every request that comes in afterward is checked against these rules automatically.
- Pick a return/exchange window (7, 14, 30 days, or custom)
- Exclude sale items, categories, or specific product tags
- Choose auto-approve or manual review per rule
Customers Get a Self-Serve Return Portal
Reverto replaces the default Shopify customer account page with a branded, Amazon-style portal. Customers submit and track returns, exchanges, and cancellations themselves — no email to your support inbox required.
- One-click return, exchange, or cancellation requests
- Live status updates — Requested, Approved, Picked Up, Refunded
- Mobile-friendly, works from any device
Manage Every Request From One Dashboard
Every request your customers submit lands in your Reverto dashboard. Approve, reject, or let automation handle it — and see return trends across products, warehouses, and payment types as they happen.
- Approve, reject, or bulk-process requests in one place
- See top return reasons and highest-return products
- Track refunds by payment method — card, UPI, COD, wallet
Customers Stay Informed Automatically
Once a rule fires or you take an action on the dashboard, Reverto notifies the customer without you lifting a finger. Every stage — approval, pickup, refund — is communicated the moment it happens.
- Email, SMS, and WhatsApp updates at every stage
- Editable templates that match your brand voice
- Automatic triggers — no manual follow-up emails
Logistics & Tracking Sync Behind the Scenes
For approved returns and exchanges, Reverto talks directly to your shipping carrier. Return labels are generated automatically and tracking updates flow back into the customer portal in real time.
- Auto-generated return labels via your connected carrier
- Works with 30+ carriers — FedEx, Delhivery, ShipRocket, and more
- Forward and reverse tracking synced into one timeline
Why merchants choose Reverto
We've made the setup process as simple as possible so you can focus on what matters most — growing your business.
- No coding required
- Setup in under 5 minutes
- Works with existing Shopify themes
- Automatic sync with your orders
- Free customer support included
Setup Questions, Answered
Everything you need to know about getting Reverto up and running on your store.
01 How long does it actually take to set up Reverto?
02 Do I need a developer to install Reverto?
03 Will Reverto work with the Shopify theme I already have?
04 What happens to my existing orders once I install Reverto?
05 What if I need help during setup?
Ready to simplify your return process?
Install Reverto for free and offer a premium return experience to your customers.