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Notifications

Send Customer Updates Automatically

Send timely email, SMS, and WhatsApp notifications throughout every return, exchange, refund and cancellation without adding more work for your support team.

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Free to install · No credit card required · Email notifications included on every plan

// Reverto · Return #1042

Request received

Email sent

Approved

Email sent WhatsApp sent

Inspected

SMS sent

Refunded

Why It Matters

When Customers Don't Get Updates, They Ask

Customers want to know whether their request has been received, approved, processed, or refunded. Without clear updates, they contact your team for answers. Reverto sends automatic notifications at every important stage, so customers stay informed without creating more work for support.

"What's the Status?" Messages

Reduce repetitive emails, chats and calls from customers asking for updates.

Uncertainty and Lost Trust

Reassure customers that their return, exchange, refund or cancellation is being handled.

Manual Follow-Ups

Save staff from checking requests and sending the same updates repeatedly.

Unclear Next Steps

Tell customers what has happened, what happens next and whether they need to take action.

How It Works

Choose the Channel and Control Every Update

Automatic Email Notifications

Reverto automatically emails customers when their request is received, approved, inspected, exchanged, cancelled or refunded. Customize the branding, subject line, and message for each update and preview it before it is sent.

Included on every plan, starting with Free

To: sara.k@email.com

Your return has been approved

Hi Sara, good news — we've approved your return for order #1042. Here's what happens next...

SMS and WhatsApp Notifications

Send important updates through the channels customers check most. SMS and WhatsApp notifications help customers follow their request without repeatedly checking their inbox or contacting support.

Available from the Growth plan. Usage charges apply
Your item has been inspected — refund is on its way

Control Notifications by Event

Choose which notifications customers receive at each stage. Turn individual updates on or off so customers get the information they need without receiving unnecessary messages.

Request received
Approved
Inspected
Refunded
Your Brand, Your Message

Preview Every Message Before It Goes Out

Customize the subject line, message and branding for every notification. Preview each update before it is sent, so every email looks consistent with your store and communicates the right information.

// Edit

Subject: Your return has been approved
Hi [Customer Name], good news — your return for order [Order ID] has been approved...

// Live preview

Your return has been approved

Hi Sara, good news — your return for order #1042 has been approved. We'll notify you again once it's inspected.

Full Lifecycle Coverage

How We Cover Every Stages

01

Request received

Customer gets instant confirmation their request was submitted.

02

Approved

Customers know their return has been accepted and what happens next.

03

Inspected

Customer is updated once the returned item has been checked.

04

Refunded

Customer is notified the moment their refund or credit is issued.

What It Means for Your Store

Smoother Support and Stronger Customer Confidence

Reduce Support Requests

Automatic updates answer common questions before customers need to contact your team.

Build Customer Trust

Keep customers informed throughout the process, so they always know their request is being handled.

Reach Customers on the Right Channel

Send updates by email, SMS or WhatsApp, depending on where customers are most likely to see them.

Stay in Control

Choose which events trigger a notification, so every message is useful and timely.

FAQs

Frequently asked questions

Everything you need to know about how Reverto keeps your customers updated.

01 What updates can Reverto send to customers?
Reverto can automatically notify customers as their return, exchange, or cancellation request progresses through each stage. Notifications can be sent when a request is received, approved, rejected, inspected, completed, refunded, or any other configured event.
02 Are email notifications included in every plan?
Yes. Automatic customer email notifications are included starting with the Free plan, allowing you to keep customers informed without upgrading to a paid plan.
03 Can I customise which notifications are sent?
Yes. You can customise the subject line, message content, branding, and sender details for each notification. You can also enable or disable individual event notifications and preview messages before they are sent.
04 Which plan includes SMS and WhatsApp notifications?
SMS and WhatsApp notifications are available with the all plan. Message charges are usage-based and billed separately according to the number of messages sent.
05 Can I use my own SMS or WhatsApp provider?
Yes. You can connect your own messaging provider to send customer notifications. Reverto supports integrations with providers such as MSG91, Gupshup, and other supported SMS gateways, giving you full control over message delivery and billing.
06 Can I connect my own WhatsApp Business Account (WABA)?
Yes. You can connect your own WhatsApp Business Account (WABA) to send WhatsApp notifications using your business number. This helps maintain your brand identity and ensures compliance with Meta's messaging policies.
07 Can I use TRAI-approved SMS templates?
Yes. If you're sending SMS messages in India, you can configure your TRAI-approved DLT templates within Reverto. Once configured, all SMS notifications will use your approved templates to comply with TRAI regulations.
08 Can I connect my own branded email domain?
Yes. You can connect your own SMTP server and send notification emails from your branded email address (for example, support@yourstore.com or returns@yourstore.com). This helps improve brand consistency, customer trust, and email deliverability.
09 Who pays for SMS and WhatsApp messaging charges?
When you connect your own messaging provider (such as MSG91 or Gupshup), all SMS and WhatsApp charges are billed directly by your provider based on your existing plan. Reverto does not add any markup to these messaging costs.
10 Can I customize notification templates for different events?
Yes. You can create unique notification templates for every return, exchange, or cancellation event. Customize the content, branding, sender information, and delivery channels to match your business requirements.
Takes less than a minute

Let Reverto Do the Explaining

Set your templates once. Reverto keeps every customer updated automatically, on the channel they actually check.

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