Frequently Asked Questions

Yes. You can use and download Reverto for free — no trials, no sneaky fees, and no surprise switch to a paid version. You can install it from the Shopify App Store and get started in just 10 minutes.

Yes. Reverto lets you customize return windows, eligible SKUs, refund methods, and rules to handle exchanges or cancellations based on region, customer group, or product category. It applies these settings the same way to every order.

Shopify's built-in returns work but require manual effort. Reverto provides the tools that many stores want — automated approvals, a customer portal, exchange-first processes, cancellations for individual items, and region-based policy controls — reducing overall manual effort.

Yes. You can install Reverto from the Shopify App Store. It links straight to your orders, products, and customers without needing API keys or manual setup. This lets you handle returns, exchanges, and cancellations within minutes.

Yes. Reverto encourages eligible customers to choose exchanges or store credit rather than simple refunds. This approach helps reuse inventory more, speeds up the process of return and resale, and turns returns into a chance to recover revenue rather than just an expense.

Line-item cancellation lets a customer (or your team) cancel a single product from a multi-item order without canceling the entire order. Reverto supports this, making it easy to process partial cancellations, retain revenue on remaining items, and update inventory automatically.