Reverto – Returns, Exchanges & Cancellation Management

Deliver an effortless post-purchase experience while reducing operational costs with Reverto. Automate returns, exchanges, cancellations, refunds, shipping, notifications, and customer communication from one powerful platform designed exclusively for Shopify.

Whether you're handling a few returns each week or processing thousands of requests every month, Reverto provides flexible workflows, automation, and policy controls that help your business save time, recover revenue, and improve customer satisfaction.

Returns Management

Self-Service Return Portal

Allow customers to initiate return requests without contacting your support team. Customers can easily locate their order using their email address, phone number, or order number and submit return requests directly from:

• Shopify Customer Account

• Order Status Page

• Dedicated Return Portal

This self-service experience reduces support tickets while providing customers with a faster and more convenient return process.

Complete Return Workflow

Track every return through a structured approval process.

Each request follows configurable stages such as:

• Return Requested

• Pending Review

• Approved

• Quality Inspection

• Refund Initiated

• Refunded

• Rejected

• Completed

Every action is recorded, providing complete visibility into the lifecycle of each return request.

Quality Control (QC) Inspection

Inspect returned products before issuing refunds.

Quality Control allows your warehouse or support team to inspect each returned item individually and determine whether it meets your return policy.

Features include:

• Item-level inspection

• QC Pass / QC Reject

• Multi-item return inspection

• Inspection notes

• Complete inspection history

This helps reduce refund fraud and ensures refunds are issued only for eligible products.

Exchange Management

Exchange Instead of Refund

Convert potential refunds into retained revenue.

Customers can request exchanges for:

• Different size

• Different color

• Alternative product

Once approved, Reverto automatically creates a replacement order, helping merchants retain sales while improving customer satisfaction.

Exchange Approval Workflow

Review every exchange request before processing.

Merchants can:

• Approve exchanges

• Reject requests

• Review product eligibility

• Verify inventory availability

• Track exchange progress

Exchange Limits

Prevent abuse of your exchange policy.

Configure rules such as:

• Maximum exchanges per order

• Exchange eligibility period

• Product-specific restrictions

These controls help maintain fair policies while protecting your business.

Cancellation Management

Full Order Cancellation

Allow customers or support staff to cancel eligible orders before fulfillment begins.

Avoid unnecessary shipping costs while providing customers with greater flexibility.

Partial Order Cancellation

Customers don't always want to cancel their entire order.

Reverto allows shoppers to cancel individual items within a multi-product order while keeping the remaining products intact.

This improves customer experience and helps preserve overall order value.

Flexible Refund Management

Process refunds using the method that best fits your business.

Supported refund methods include:

• Shopify Refunds

• Manual Refunds

• Razorpay Refunds

• Payout Links

• Cash on Delivery (COD) Refunds

Automatic Refund Calculations

Eliminate manual calculations.

Automatically deduct:

• Restocking Fees

• Return Fees

• Policy-based Charges

before processing refunds.

This ensures refund amounts always follow your return policy.

COD Refund Support

Manage Cash-on-Delivery orders with ease.

Record manual refund transactions and maintain a complete audit trail for offline payments.

Smart Return Policy Engine

Create unlimited return, exchange, and cancellation policies tailored to your business.

Configure policies based on:

• Return window

• Exchange window

• Cancellation period

• Product collections

• Product tags

• Order value

• Customer location

• Country

• Region

• Payment method

• Return reason

• Photo upload requirement

Automatically validate requests against your configured rules before they reach your team.

Auto Approval Rules

Speed up processing with automation.

Eligible requests can be automatically approved without manual review, reducing workload and delivering a faster customer experience.

Return Retention Offers

Recover sales before customers complete a return.

Instead of immediately accepting a return request, offer customers incentives such as:

• Percentage discounts

• Fixed amount discounts

• Promotional offers

• Personalized messages

Customers can choose to keep their purchase and claim the offer or continue with the return request.

This feature helps reduce return rates while increasing customer retention.

Customer Notifications

Keep customers informed throughout every stage of the return journey.

Automatically send notifications when:

• Request Submitted

• Request Approved

• Request Rejected

• Product Received

• QC Completed

• Refund Processed

• Exchange Created

• Cancellation Approved

Email Notifications

Create fully branded email templates with:

• Custom logo

• Subject line

• Email content

• Dynamic variables

• Live preview

SMS & WhatsApp Notifications

Reach customers on their preferred communication channels.

Supported through integrated messaging providers to provide timely updates and improve customer confidence.

Event-Based Notification Control

Choose exactly which events should trigger notifications.

Enable or disable notifications individually to avoid overwhelming customers while keeping them informed.

Shipping & Logistics Integrations

Automate your reverse logistics process.

Generate return shipping labels automatically and connect with over 25 shipping carriers.

Supported integrations include:

• Delhivery

• Shiprocket

• FedEx

• UPS

• USPS

• Shipstation

• Shippo

• Easyship

• EasyPost

• ShipEngine

• Canada Post

• Australia Post

• NimbusPost

• GoSwift

• SendCloud

• ShipCloud

• CouriersPlease

• OTO

• Stamps.com
  and many more.

Return Shipping Labels

Automatically generate shipping labels for approved returns and exchanges.

Reduce manual work while improving fulfillment accuracy.

Shipment Tracking

Track every shipment in real time.

Customers and merchants can monitor:

• Label Created

• Picked Up

• In Transit

• Out for Delivery

• Delivered

without leaving Reverto.

Default Carrier & Test Mode

Configure your preferred shipping provider and safely test integrations before going live.

Assured Return Protection

Offer optional return protection at checkout.

Customers can purchase additional return assurance for easier or extended returns.

Merchants can configure:

• Fixed pricing

• Percentage pricing

• Product exclusions

• Widget design

• Colors

• Icons

• Custom text

Generate additional revenue from every eligible order.

Dashboard & Analytics

Gain complete visibility into your post-purchase operations.

Monitor key metrics including:

• Total Returns

• Exchanges

• Cancellations

• Refunded Amount

• Return Rate

• Exchange Rate

• Refund Volume

• Assured Return Revenue

Performance Reports

Analyze:

• Top Return Reasons

• Most Returned Products

• Most Exchanged Products

• Top Cancellation Reasons

• Top Locations

• Refund Method Distribution

• Request Trends

• Date-wise Reports

Use actionable insights to improve products, sizing, fulfillment, and customer experience.

AI-Powered Support

Reduce repetitive customer support inquiries using AI.

The AI assistant can answer common return-related questions by learning from your existing support knowledge base, helping customers receive instant responses while reducing agent workload.

Customer Self-Service Experience

Provide customers with a seamless post-purchase portal.

Customers can:

• Track Orders

• Submit Returns

• Request Exchanges

• Cancel Orders

• Upload Photos

• Track Return Status

• Track Shipment Status

• View Complete Return History

• View Exchange History

• Manage Saved Addresses

• Set Default Address

All from one intuitive interface.

Shopify Customer Account Integration

Deliver a native Shopify experience.

Customers can access returns, exchanges, cancellations, and order information directly inside their Shopify customer account.

Photo Uploads

Customers can attach images of damaged, defective, or incorrect products during return requests.

Photos help merchants verify claims faster and reduce unnecessary back-and-forth communication.

Return Timeline

Provide complete transparency.

Customers can follow every stage of their request, including:

• Requested

• Approved

• Quality Inspection

• Refunded

• Exchange Completed

This significantly reduces "Where is my refund?" support inquiries.

Team & Administration

Manage operations securely with role-based permissions.

Create multiple staff accounts and assign access based on responsibilities.

Supported permissions include:

• Dashboard

• Returns

• Exchanges

• Cancellations

• Settings

• Reports

Activity Logs

Maintain a complete audit trail.

Every action—including approvals, inspections, rejections, refunds, and cancellations—is timestamped and recorded for accountability and compliance.

Multi-Currency Support

Support international businesses by creating exchange orders and processing requests in the customer's original purchase currency.

Why Choose Reverto?

✔ Complete Returns, Exchanges & Cancellations Platform

✔ Self-Service Customer Portal

✔ Smart Return Policy Engine

✔ Automated Approval Workflows

✔ Quality Inspection Management

✔ Flexible Refund Processing

✔ COD Refund Support

✔ Return Retention Offers

✔ Email, SMS & WhatsApp Notifications

✔ 25+ Shipping Carrier Integrations

✔ Automatic Return Labels

✔ Shipment Tracking

✔ Assured Return Protection

✔ Powerful Analytics Dashboard

✔ AI-Powered Customer Support

✔ Shopify Customer Account Integration

✔ Address Management

✔ Multi-User Team Access

✔ Multi-Currency Support

✔ Complete Activity Logs

Designed for Shopify merchants who want to automate post-purchase operations, reduce support costs, recover revenue, and create a customer experience that builds long-term loyalty.